Welcome to the CIBC Digital Business Help Centre. Find answers to common questions, access platform guides, troubleshoot issues, and connect with our commercial banking support team. Our help resources are organized by topic for quick navigation.
New to CIBC Digital Business? Start with account setup guides, first-time login instructions, token activation procedures, and platform orientation materials. Each new account receives a dedicated onboarding specialist who provides personalized setup assistance during the first 30 days.
Learn about wire transfers, ACH payments, international payments, payroll disbursement, and payment tracking. Access step-by-step tutorials for initiating, approving, and monitoring all payment types through the platform.
Manage user permissions, configure approval workflows, update account settings, set up alerts and notifications, and access statement archives. Account administrators can add or remove users, modify permission levels, and configure transaction limits.
Troubleshoot login issues, token problems, browser compatibility, and platform errors. Our technical support team is available Monday through Friday, 8:00 AM to 8:00 PM ET, with emergency support for critical issues 24/7.