Contact CIBC Digital Business

Connect with the CIBC Digital Business commercial banking team. Whether you're an existing client needing support or a business exploring our platform, our relationship managers are ready to assist. We provide dedicated support channels for different inquiry types.

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Commercial Banking Inquiries

For new business accounts, platform demos, and commercial banking product information, our business development team is available Monday through Friday, 8:00 AM to 6:00 PM ET. Call 1-800-465-2422 or email business.banking@cibc.com.

Existing Client Support

Current platform users can reach their assigned relationship manager directly through the contact information provided during onboarding. For general support, call 1-800-465-2422 and select option 2 for existing business clients. Support hours: Monday to Friday, 8:00 AM to 8:00 PM ET.

Office Locations

Primary Operations Centre: 161 Bay Street, Suite 3800, Toronto, ON M5J 2S1. Regional Offices: 400 Burrard Street, Vancouver, BC; 855 2nd Street SW, Calgary, AB; 1 Place Ville Marie, Montreal, QC; 1801 Hollis Street, Halifax, NS.

Frequently Asked Questions

How quickly will I receive a response?

Phone inquiries during business hours are answered within 2 minutes on average. Email inquiries receive a response within 4 business hours. Urgent matters flagged through the platform's priority support channel receive immediate attention.

Can I visit a branch for commercial banking services?

While CIBC retail branches can assist with basic business account inquiries, commercial banking services including treasury management, wire transfers above $100,000, and commercial lending require engagement with your assigned relationship manager or the commercial banking center.

How do I schedule a platform demonstration?

Contact the business development team at 1-800-465-2422 or complete the inquiry form on this page. Demonstrations are conducted via secure video conference and typically last 45–60 minutes with a commercial banking specialist who can answer technical and product-specific questions.

Get in Touch

Our commercial banking team is ready to assist with your inquiries.